FAQs | Impress Ipswich

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Our most commonly asked questions ↓

Where should I begin? I'm new to Promotional Merchandise

It's a straightforward process. Begin by submitting an enquiry either through our website, email, or by contacting our sales team. Our representatives will promptly respond to your enquiry, discussing your specific needs and gathering necessary details to provide an accurate quotation based on product selection, customization requirements and quantities.

What format does our Logo or Design need to be?

Our team will guide you through the artwork submission process. We accept various file formats and can assist you in ensuring the artwork meets the necessary specifications for optimal printing or customization. Find out more about file conversation and design support here

How long does the Branding process take?

The branding process can vary depending on the product and branding method chosen, as well as the quantity ordered. Our team can provide you with an estimated timeline for your specific order.

What is the minimum order Quantity?

The minimum order quantity varies depending on the product. Our team can provide you with more information on minimum order quantities for the products you're interested in.

Can I see a sample of the Product before ordering?

Yes, we can provide you with samples of many of our products. Please contact our team to discuss sample options.

What is your Returns Policy?

We stand behind the quality of our products and strive for 100% customer satisfaction. If you are not satisfied with your order, please contact our team to discuss options for returns or exchanges.

How do I place an Order?

You can place an order by contacting our team directly by e-mail. Our team is available to assist you with any questions or concerns you may have during the ordering process.

Don't see your question answered? Please feel free to reach out to our friendly team for assistance.